Delivery & Returns Policy

Delivery

Post/Dispatch

Royal Mail First Class: important information

Royal Mail does not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day. If a delivery has not arrived in this timescale, you may have to wait for a short period as the Royal Mail website states “Please wait 15 working days (from the due date of delivery) before completing this form (lost post claim form) as we would not consider an item as lost until 15 working days have elapsed”. LaithKhalaf.com will help as much as possible in any such instance.

Due to volumetric sizing restrictions placed by Royal Mail on its First Class postal service, when orders exceed predetermined dimensions the necessary upgrade to courier service delivery will incur additional carriage costs of £6.90. This is outwith the control of LaithKhalaf.com and at the discretion of Royal Mail.

When this does occur, we will contact you directly to notify you of the change in delivery method.

Production Times

At LaithKhalaf.com we aim to produce our products in some of the industry’s quickest times. Each product has a suggested turnaround time, however, this is an indication only and not a guarantee of how long an order may be in lab.

Where delay is caused by a factor beyond our reasonable control, we will not be responsible for any loss suffered by you because of the delay. In many circumstances orders will be dispatched quicker than the allotted production time.

Quality

When returned items arrive at our lab, they are checked by both our vendor customer Service Manager and our vendor production team to confirm the reason for return. If, for any reason, a product is not found to be faulty or damaged, we reserve the right to send the item back to the customer with a postage charge.

Due to the nature of our products, we will be happy to reproduce a replication of the product. Please note you may be asked to resubmit the order if we no longer have your order submission. Should the item you received in your original order no longer be available, you will be offered an alternative product option in this instance.

All order reproductions are at the discretion of our vendor Customer Service Manager.

Orders

Order Cancellation

Once an order is placed with LaithKhalaf.com it cannot be cancelled. As our products are created upon purchase, you cannot cancel your order without paying the full purchase price. Also, products cannot be returned if no longer required.

Combining Orders For Shipment

Due to the vast number of orders processed on a daily basis by LaithKhalaf.com and the quick production times, we cannot dispatch separate orders in one consignment. If products are to be dispatched together, they must be placed in the same order.

Splitting Orders For Shipment

When an order is placed containing multiple products that have different production times, the overall production time will be based on the longest service time. The order will be dispatched only when all components are complete.

Production Times:

The below products will ship after a print production time of:

Giclee Fine Art Print - 3-5 business days

Gallery Frame/Canvas Print/Acrylic Print/Metal Print - 5-7 business days

Returns & Refunds

Returns Policy

We hope you’re happy with your order from LaithKhalaf.com. But should you not be completely satisfied with your purchase, you should contact us immediately and we will be happy to try and resolve any issues.

To return an item, please contact us within 7 days of receiving your product at info@laithkhalaf.com. You should quote your order and account numbers and the reason for return. To resolve the issue as efficiently as possible, we may ask for images of the product to investigate further.

We will only accept order returns if products are faulty or damaged so please check your order carefully before submitting it.

When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending.

We will arrange for the product to be collected by our dedicated courier service, DPD. Collections can only be arranged from Monday to Friday and from UK and Ireland addresses only. Overseas customers should contact us directly to discuss the return of their order.

Refunds

Any refunds, where applicable, will be at our discretion.